From misunderstandings to couples' quarrels, how to help restore harmony to any situation

Chinese culture places a premium on the concept of "peace." Throughout history, the refrain that "peace is most precious" (以和為貴yǐ hé wéi guì) has prevailed. For family affairs, we have the phrase 家和萬事興 (jiā hé wànshì xīng, a peaceful family leads to the success of all things); for business, it's said that 和氣生財 (héqi shēng cái, amiability breeds riches).

However, where there are humans, there are conflicts. Even the happiest couple, closest friends or most faithful partners will quarrel with each other at some point. At this time, a peacemaker might be necessary. But it's not an easy role to play. Before you throw yourself into the middle of the battlefield, make sure you're well prepared with the following phrases.

Many conflicts actually result from misunderstandings. A Chinese idiom says that "a bystander is always clear-minded" (旁觀者清páng guān zhě qīng). As a third party who can see both sides' points of view, peace makers can try to fix the problem by explaining the situation. Inmost cases, they don't need to focus on what has already happened; instead, they emphasize intentions.

He has a sharp tongue but a soft heart like tofu. Don't take his words seriously.

Tā zhège rén dāo zǐ zuǐ dòufǔ xīn, shuōde huà nǐ bié wǎng xīnli qù.

他這個人刀子嘴豆腐心, 說的話你別往心里去.

Although he screwed it up, he meant well. I can guarantee he didn't do that on purpose.

Tā zhè yě shì hǎo xīn bàn huàishì.Wǒ gǎn dǎ bǎopiào tā bù shi gùyì de.

他這也是好心辦壞事, 我敢打保票他不是故意的.

What he said was obviously spoken in anger. Actually, he doesn't mean that at all.

Tā shuōdemíngxiǎn dōushì qìhuà, shíjì shàng bìng bùshì nà ge yìsi.

他說的明顯都是氣話, 實際上并不是那個意思.

But defending one side in a dispute can be tricky. Sometimes you will make one person feel that you stand with the other, and thus you become "the enemy" as well - the peace maker inadvertently ends up becoming a troublemaker. This is particularly risky when it comes to family affairs or romantic relationships, which are usually too private for an outsider to intervene in. In such a situation, a peace maker should avoid deciding who is right and who is wrong. Instead, their task is to downplay the conflict so it ends naturally. In these cases, some old sayings can help.

First, make it clear that you are completely impartial:

This is just a case of "everyone has their own way of saying things." Neither of you is wrong.

Zhè jiàn shì zhēnshì"Gōng shuō gōng yǒulǐ, pó shuō pó yǒu lǐ", Nǐmen liǎ dōuméi cuò.

這件事真是 "公說公有理, 婆說婆有理", 你們倆都沒錯.

Then make them feel that it's no big deal to have a fight:

Even your tongue sometimes fights with your teeth. Is there any couple which doesn't quarrel?

Shétóu hé yáchǐ hái dǎ jià ne, guò rì zi nǎ yǒu bù chǎo jià de?

舌頭和牙齒還打架呢, 過日子哪有不吵架的?

After the both sides cool down, urge them to patch it up right then, so things don't turn into a "cold war" later, in which nobody talks to the other side and resentment festers:

How can there be resentment between family members for more than one night? Why not make it up now?

Yī jiā rén nǎ yǒu gé yè chóu? Kuài hé hǎo ba.

一家人哪有隔夜仇? 快和好吧.

Of course, not everything can be skated over so easily. In many cases, a fight is a fight; there's no misunderstanding, no room for compromise, and the interested parties won't let go easily. Then, what can you do? Perhaps create a distraction. After all, there is always something more important, which provides a reason for people to put down their personal emotions. This strategy is especially useful in the workplace.

We should give priority to overall interests.

Wǒmen yīng gāi yǐ dà jú wéi zhòng.

我們應(yīng)該以大局為重.

After successfully distracting the antagonists, seize the opportunity afterward to call a truce. If possible, make them promise to never look back on this unhappy event again.

This matter ends here. No one is allowed to mention it again.

Zhè jiàn shì dào cǐ wéi zhǐ, yǐ hòu, shuí dōu bù xǔ zài tí

這件事到此為止, 以后誰都不許再提.

Of course, it's not your job to make the peace between others. As the saying goes解鈴還須系鈴人(jiě líng hái xū xì líng rén, colloquially "he who ties the bell on the tiger must be the one to untie it"), suggesting that whoever started the problem should solve it.

If you've done your best, feel free to flee the premes with this all-purpose exit line:

You guys should calm down for a bit. We can talk about the rest some other day.

Nǐmen xiān lěng jìng yī xià, shèng xià de wǒmen gǎitiān zài tán.

你們先冷靜一下, 剩下的我們改天再談.

Courtesy of The World of Chinese, www.theworldofchinese.com

(China Daily European Weekly 05/26/2017 page23)