日韩精品久久一区二区三区_亚洲色图p_亚洲综合在线最大成人_国产中出在线观看_日韩免费_亚洲综合在线一区

Global EditionASIA 中文雙語Fran?ais
Business
Home / Business / Policies

China protects consumer rights amid domestic demand surge

Xinhua | Updated: 2021-03-16 10:17
Share
Share - WeChat
Customers visit Global Premium Duty Free Plaza in Haikou, South China's Hainan province, on Jan 31, 2021. [Photo/Xinhua]

BEIJING -- In the face of an unprecedented pandemic and the world's urgent need to revive economy, China has mustered resources to answer the call from its huge population of consumers, as the 39th World Consumer Rights Day is observed Monday.

Issues such as faulty or overpriced anti-epidemic supplies and refund difficulties with airways have resulted from the COVID-19 epidemic while novel business models including remote learning and livestreaming in the vast e-retailing market have been plagued by considerable controversy over consumer rights.

More than 980,000 complaint cases were raised in 2020, over three-quarters of which have been handled securing around 1.56 billion yuan (about $240 million) in refunds, data from China's local consumer associations showed.

The China Consumers Association saw an almost even distribution of complaint cases in terms of commodities and services. The leading cause for discontent among consumers is inadequate after-sales services, accounting for about 28 percent of the total complaints. Compared with 2019, criticisms related to product quality have tapered off by 4.48 percentage points.

China's milk powder industry once reeled from the discovery of melamine in infant formula produced by its leading dairy firms, which led many mothers to look overseas for safer baby products. "As more stringent legislation and tighter scrutiny and regulations were put in place at home, an uptick in consumer confidence was evident," said Wu Zhirui, a new mother based in the city of Shaoyang, Central China's Hunan province.

Wu said that the reliable quality of homegrown milk powder and more convenient and timely services on offer have tipped the scales in domestic brands' favor.

Among commodities, household appliances saw the greatest number of complaints. Compared with the prior year of 2019, complaints about medical devices and computer products recorded higher growth than other products, the former largely due to the epidemic, according to the CCA.

Emerging consumption forms including purchasing via livestreaming platforms have also given rise to disputes between sellers and clients.

Last year, enthusiastic followers of Xin Youzhi, dubbed Simba, were met with disappointment as the leading livestreamer on China's popular short-video platform Kuaishou sold over 15 million yuan worth of fake cubilose, or edible bird's nests, in a livestreaming session held in October.

The nest products, mostly made of the secretions from the salivary glands of birds, are expensive delicacies that have been used in Chinese cooking for hundreds of years, and are traditionally believed to provide various health benefits. A number of Simba's customers complained that the bird's nests sold to them by the grassroots livestreamer were nothing more than sugar water.

Now, problems like sellers infringing on consumers' rights and interests to boost their popularity and profits emerged in the once-trustworthy livestreaming e-commerce industry.

Zhejiang province in East China is home to the country's leading e-commerce tycoons that are estimated to serve more than 960 million consumers worldwide. In late February, the province launched a digital supervision system for the country's e-commerce sector, the first of its kind in China.

Apart from common offenses including false promotion, unlawful pricing and intellectual property infringement, the platform has paid heed to potential monopoly cases such as firms using big data to target different consumer groups with different prices for the same products.

"To reassure consumers and boost our domestic consumption demand, our platform has highlighted its tapping into Zhejiang's digital advantages in big data and artificial intelligence so as to oversee the parties involved in production," said Zhang Genming, head of the provincial administration for market regulations.

Government-level efforts are visible everywhere. Recently, Beijing released a white paper on its achievements in protecting consumer rights over the past year. The capital city destroyed counterfeit goods related to the epidemic worth about 3 million yuan and issued China's first-ever maximum penalty of 3 million yuan for pricing violations.

Wang Lei, a visitor from Central China's Henan province, gave his thumbs-up to a local restaurant in Changsha, capital of Hunan province, as the eatery kindly reminds its diners to contact the manager if anyone pressures them to submit fake rave reviews.

"The businesses are taking our feedback more and more seriously while we consumers are becoming more and more aware of defending our rights," Wang said.

Top
BACK TO THE TOP
English
Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349
FOLLOW US
CLOSE
 
主站蜘蛛池模板: 色秀视频免费高清网站 | 天天天天射| 五月天婷婷基地 | 久久精品亚洲成在人线av网址 | 九九视频精品全部免费播放 | 国产成人精品在线观看 | 国产视频一区二区 | 欧美人妖channelsantini同性 | 久久国产精品99久久小说 | 日韩欧美天堂 | 欧美国产日韩在线观看 | 嘿咻嘿咻免费区在线观看吃奶 | 国产精品国产精品国产专区不卡 | 国产九色在线 | 日韩免费在线观看视频 | 久久亚洲日本不卡一区二区 | 色网在线观看 | 性欧美tube 精品 | 精品一久久 | 久久精品久久精品国产大片 | 国产成人综合在线观看网站 | 四虎综合| 免费福利视频在线观看 | 久久久国产精品福利免费 | 九九色播 | 欧美ol丝袜高跟秘书在线播放 | 久久久精品一区 | www.狠狠色| 日本a级大片 | 成人免费毛片视频 | 日韩国产在线观看 | 九九热视频这里只有精品 | 亚洲国产欧美在线人网站 | wwwwxxxx免费| 亚洲精品成人AA片在线播 | 国产福利不卡视频在免费播放 | 亚洲第五色综合网 | 日韩精品久久久久久 | 免费视频一区 | 成人免费大片黄在线播放 | 22eee在线播放成人免费视频 |