中國網站品牌欄目（頻道）
Episode 10 – A Customer Complaint
Characters: Roberto, Naomi, Male, Marina
[restaurant noises]
Roberto: Yes, sir, you wanted to speak to me – what can I do for you?
Male (from episode 9): Yeah, I’ve been telling the waitress here that I find it unacceptable that you distribute a menu with dishes which are not actually available. Why put it on the menu if you don’t serve it? I was really looking forward to eating the Thai chicken curry. It isn’t very professional, in fact it seems ridiculous.
Roberto: [getting ever more angry]: Well I tell you what I find ridiculous is customers who…
Naomi: {interrupting }…who… who haven’t been told about the other choices in the menu, yes, I’m sorry Chef, it’s…it’s totally my fault. I should of course have explained that we have a delicious Sri Lankan vegetarian curry instead of the chicken one.
Male: Oh, a Sri Lankan vegetarian curry, eh? Well, yes, that sounds more like it
Naomi: Yes our chef has created a spicy , tangy Sri Lankan vegetarian curry with a mixture of chickpeas – oh a very healthy option, sir - fruit, and several exotic spices – I’m sure an experienced diner like yourself would be able to work out which ones…
Male: Oh, well, yes, I …I do have a good palate.. hmm yes, OK, I’ll go for the vegetarian curry then. Thank you.
Naomi: Great. Er, thank you so much Chef for helping, I can finish the order now…So sir, for the starter you wanted the , er…..
Roberto: [grumbling heard in background] if the experienced diner is finished, I have some work to do…in my unprofessional kitchen.
Naomi: So for the starter the seafood platter – and for your main course the Sri Lankan vegetarian curry. Would you like some wine with that?
Male: Yes, indeed. Now you seem to know your stuff, what do you suggest?
Naomi: Well with a seafood starter I would suggest a dry white wine and with the curry perhaps something a little more robust…
Man : No, no I don’t want to order two bottles of wine thank you!
Naomi : Oh, no sir, we have wines available by the glass or by the small carafe as well as by the bottle. Why don’t you have a glass of our house dry white wine with the seafood and then a small carafe of our house Shiraz red with the main course?
Man :: Is there any other choice apart from the Shiraz. I’m not too keen on Shiraz these days
Naomi : well we have an excellent Argentinian Malbec sir…
Mann : Done ! I’ll have that. A glass of dry white wine with the starter and a small carafe of the Malbec with the main course. Oh and some still mineral water please. Well done young lady – I’m looking forward to my meal after all now!!
[FADE]
